Items can be returned by post or in person to Berlin Hair Lounge within 14 days of your order been received . You will need to provide a copy of your receipt and the goods must be completely unused and in a resalable condition with security seal intact. We will aim to reimburse you within 14 days of receipt of your returned goods. This does not affect your statutory rights.

Customers have the right to return their order within 14 days of purchase and a valid receipt. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Berlin Hair Lounge does not refund postal charges.

All returned products will be refunded or exchanged, provided they have not been used or damaged and in original packaging and security seal intact. Postage costs will only be refunded if goods were received in error.

Any returned items must be received within 14 days of purchase to qualify for a refund or replacement.

In the event of a customer receiving an incorrect item upon receipt of the returned incorrect item Berlin Hair Lounge will send the correct item and refund the return postage of incorrect item.

Sale, clearance products cannot be returned or exchanged for any reason other than fault with the product.

For all return information and to arrange your return please email: [email protected]